At Shah TechEon, we strive to ensure a seamless shopping experience for our customers. Please read our refund policy carefully to understand the conditions under which we provide support.

**1. Brand Warranty and Guarantee**

Shah TechEon provides products with a **brand warranty and guarantee**. Warranty and guarantee claims are governed by the respective brands and manufacturers. We facilitate communication between buyers and vendors, but the brand’s terms and conditions will apply in case of any claims.

**2. No Direct Refunds by Shah TechEon**

Please note that **Shah TechEon does not offer direct refunds**. All products sold through our platform are subject to the return and warranty policies of the respective brands. For any product issues, such as defects or malfunctions, customers are advised to contact the brand’s support directly.

**3. Warranty Claim Process**

If you wish to claim a warranty or guarantee:
- **Step 1:** Review the warranty/guarantee details provided with the product packaging or on the product page.
- **Step 2:** Contact the brand’s customer service team using the information provided.
- **Step 3:** Follow the brand’s warranty/guarantee claim process.

Shah TechEon will assist in providing necessary documentation or facilitating communication with the vendor if needed. However, the brand is solely responsible for processing and fulfilling any warranty or guarantee claims.

**4. Exceptions**

The following conditions are not covered by brand warranties or guarantees:
- Damage caused by misuse or improper handling of the product.
- Unauthorized repairs or alterations.
- Wear and tear from regular use.

**5. Contact Us**

For any further inquiries regarding warranty or guarantee claims, please reach out to us at **supports@shahtecheon.com**. We will guide you on the next steps to ensure your issue is resolved in coordination with the respective brand.